Shipping Policy

At Cheap Stepwise Footwear Store, we’re committed to providing quality footwear for your entire family with convenient shipping options and a hassle-free return process. Whether you’re shopping for children’s sandals, men’s formal shoes, or women’s boots, we want your experience to be seamless from checkout to delivery.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to meet your needs:

International Shipping

We ship worldwide (excluding Asia and certain remote regions). Please note:

• Customers are responsible for any customs duties or import taxes
• Delivery times may vary based on destination country customs processing

Returns & Exchanges Policy

We want every member of your family to be completely satisfied with their footwear purchases. If you need to return or exchange an item, please follow these simple steps:

Our Return Policy

• You may return most items within 15 days of receiving your order
• Items must be unused, in original condition, with all tags and packaging
• Footwear must not show signs of wear or damage

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Include product details (name, size, color, quantity)
• Reason for return/exchange

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Exchange options (if applicable)

Step 3: Package and Ship Your Return

Once approved:

• Repackage item(s) securely in original packaging with all tags
• Include the return authorization form
• Ship to our warehouse:
  Cheap Stepwise Footwear Store
  Returns Department
  31770 Alvarado Boulevard
  Union City, US 94587

Step 4: Receive Your Refund or Exchange

• Refunds: Processed within 3-5 business days after we receive your return to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped within 2 business days after we receive your return (standard shipping fees apply unless due to our error)

Return Shipping Costs

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• Free return shipping for our errors or defective items

International Returns

For customers outside the United States:

• Customers responsible for customs duties and taxes
• Mark package as “Returned Goods” to avoid charges
• Refunds may take 7-10 business days

Damaged or Defective Items

If you receive damaged footwear (including kids’ boots, men’s trainers, or women’s flats):

• Contact us immediately at [email protected] with photos
• We’ll arrange free return shipping if needed
• Receive full refund or replacement (your choice)

Thank you for shopping at Cheap Stepwise Footwear Store – where we value your satisfaction as much as we value quality footwear for every member of your family!